Privacy Policy
We are committed to protecting your privacy and personal data. This policy explains our data collection, use, and protection practices.
Table des matières
1. Introduction
At Boreal Marketing, we take your privacy very seriously. This privacy policy explains how we collect, use, store, and protect your personal information when you use our website and services.
By using our services, you agree to the practices described in this privacy policy. If you do not agree to this policy, please do not use our services.
2. Information Collected
2.1 Information You Provide Us
- Contact information: name, email address, phone number, postal address
- Business information: company name, industry, company size
- Project information: details about your needs, objectives, budget
- Communications: messages, emails, support requests
- Payment information: billing details (processed by secure third parties)
2.2 Automatically Collected Information
- Navigation data: IP address, browser type, operating system
- Usage data: pages visited, time spent, actions performed
- Technical data: screen resolution, browser language, time zone
- Cookies: session identifiers, user preferences
3. Use of Information
We use your information to:
- Provide our services: execute projects, deliver requested solutions
- Communication: respond to your requests, keep you informed about projects
- Improvement: analyze usage to improve our services
- Technical support: resolve issues, provide assistance
- Billing: process payments, send invoices
- Marketing: with your consent, inform you about our new services
- Legal obligations: comply with our legal and regulatory obligations
5. Data Security
5.1 Protection Measures
We implement technical and organizational security measures:
- Encryption: secure transmission and storage of sensitive data
- Restricted access: data access limited by principle of least privilege
- Authentication: robust authentication systems
- Monitoring: continuous system monitoring
- Backups: regular and secure backups
- Training: ongoing security training for our team
5.2 Security Incident
In case of data breach, we commit to notifying you within 72 hours and taking all necessary measures to minimize impacts.
7. Your Rights
In accordance with data protection laws, you have the right to:
- Access: request a copy of your personal data
- Rectification: correct inaccurate or incomplete data
- Deletion: request deletion of your data
- Limitation: limit the processing of your data
- Portability: receive your data in a structured format
- Opposition: object to the processing of your data
- Consent withdrawal: withdraw your consent at any time
To exercise these rights, contact us at: privacy@boreal-marketing.com
8. Data Retention
8.1 Retention Periods
- Project data: 7 years after project completion (tax obligations)
- Communications: 3 years after last contact
- Navigation data: 13 months maximum
- Marketing data: until consent withdrawal
8.2 Automatic Deletion
We have implemented automatic processes to delete data at the end of defined retention periods.
9. Contact
For any questions regarding this privacy policy or your personal data:
- Email: privacy@boreal-marketing.com
- General email: hello@boreal-marketing.com
- Address: Quebec, Canada
We commit to responding to your requests within 30 days.